About Us
- Board Members
- Message from the Executive Director
- Administrative Staff
- Our History
- Mission Statement
- Brochure Download

Services Offered
- Skilled Nursing and Sub-Acute Care
- Restorative Rehabilitative Services
- Hospice Care
- Long Term Home Health Care Program
- Food and Nutritional Services

Resident and Visitor Information
- Visiting Hours, Directions and Parking
- Resident Bill of Rights
- Resident Privacy
- Medical Staff
- The Care Giver
- Resident Council

Personal Services
- In-house Chapel and Staff Chaplains
- Beauty Salon
- Case Management from
Admission through Discharge
- Therapeutic Recreation
- Compliance

Employee Information
- Employee Health Services
- Staff In-service
- Employee of the Month
- Employee Newsletter
- Community Newsletter
- Workplace Safety

Your Participation
- Volunteering
- Giving Opportunities

The goal of Lutheran Augustana Center for Extended Care & Rehabilitation is to promote, protect and respect each residents’ rights. At Lutheran Augustana Center residents have a right to a dignified existence, self-determination and, communication with and access to persons and services inside and outside the facility. As a resident, you have:

1. The right to be fully informed orally and in writing of your rights;

2. The right to be fully informed orally and in writing of your responsibilities to the facility;

3. The right to receive written copies of any change(s) in rules and regulations that may affect your rights, obligations or responsibilities to the facility;

4. The right to inspect and purchase photocopies of your records;

5. The right to be fully informed of your total health status including your medical condition;

6. The right to refuse your nursing care and medical treatment and to refuse to participate in any experimental research;

7. The right to be informed of services available to you and the related charges for such services;

8. The right to file a grievance and/or complaint with the facility, state survey and certification agency, ombudsman, or other advocates concerning abuse, neglect, mistreatment or misappropriation of your personal property;

9. The right to be informed of the name, specialty and way of contacting the physician responsible for your medical care;

10. The right to be informed of how to apply for and use Medicare and Medicaid benefits;

11. The right to be informed on how to receive a refund for previous payments covered by Medicare and/or Medicaid;

12. The right to exercise your rights as resident of the facility and as a citizen or resident of the United States;

13. The right to be free of interference, coercion, discrimination or reprisal from the facility in exercising your rights;

14. The right to have your family and physician promptly notified of significant changes in your medical condition and/or status;

15. The right to be notified of a change in your room assignment or roommate;

16. The right to manage your own financial affairs;

17. The right to choose a personal attending physician;

18. The right to be fully informed in advance of your medical care and treatment, and any changes in such care and treatment;

19. The right to personal privacy;

20. The right to privacy in receiving and sending written communication;

21. The right to have regular access to the private use of a telephone;

22. The right to receive visitors at any time;

23. The right to confidentiality of your personal and clinical records; the right to prohibit disclaimer of your protected health information under certain circumstances;

24. The right to examine the most recent survey report and the facility’s plan of correction;

25. The right to contact and receive information from agencies acting as client advocates;

26. The right to refuse to perform or not perform services for the facility;

27. The right to retain and use personal possessions;

28. The right to share a room with your spouse should both of you be a resident in the facility;

29. The right to self-administer your drugs and medications;

30. The right to receive a thirty (30) day notice before being transferred or discharged from the facility, unless one of the exceptions apply:
- Be transferred or discharged only after reasonable notice is given and only for medical reasons, the welfare of other residents, or for non payment,
- A resident may not be transferred or discharged from a Title XIX (Medicaid) certified facility because of source of payment for care charged,
- Refused to transfer to another room under certain conditions;

31. The right to be free from physical or chemical restraints;

32. The right to be free from verbal, sexual, physical or mental abuse, corporal punishment and involuntary seclusion;

33. The right to choose activities, schedules and care consistent with your interests, assessments and plan of care;

34. The right to interact with members of the community;

35. The right to organize and participate in resident groups in the facility;

36. The right to make choices about aspects of your life in the facility;

37. The right to participate in social, religious and community activities;

38. The right to receive services with reasonable accommodation of individual needs and preferences;

39. The right to be informed of the facility’s bed-holding policy.